Sanshreeone
Sanshreeone Assure™ AMS

Intelligent SAP Managed Services.

Shift your enterprise focus from reactive firefighting to continuous innovation. Our governance-led AMS combines 24/7 proactive telemetry, automated self-healing scripts, and guaranteed sub-15m critical incident response.

S/4 Core
24/7 Support
Detect Anomaly
Self-Healing
< 15m Response
Availability SLA

99.98% Uptime

SLA-backed follow-the-sun continuous monitoring.

Rapid Escalation

< 15m Response

Immediate senior architect dispatch for P1 incidents.

Cost Efficiency

40% OpEx Savings

Self-healing scripts reducing routine support hours.

Release Governance

Zero-Defect CAB

Strict Change Advisory Board transport execution.

Operational Delta

Transformation Impact.

Contrast traditional reactive ticket firefighting with Sanshreeone Assure's autonomous stability model.

Traditional Support

High Overhead
  • ✕Reactive firefighting waiting for end-users to discover production outages
  • ✕High ticket backlogs with delayed resolution and finger-pointing among vendors
  • ✕Unpredictable operational OpEx with unexpected billable out-of-scope invoices
  • ✕Stagnant ERP environments with no proactive clean-core roadmap or updates
  • ✕Unmonitored batch job failures causing month-end financial closing delays
Result: Executive frustration, lost operational hours, and employee dissatisfaction.

Sanshreeone Assure™ AMS

Autonomous Excellence
  • Proactive 24/7 landscape telemetry detecting anomalies before users report them
  • Zero-friction ticket triaging with guaranteed &lt; 15-minute P1 critical response SLA
  • Predictable, transparent fixed-fee model with flexible burst hours for peak seasons
  • Continuous quarterly feature enhancements, clean-core advisory, and AI enablement
  • Automated batch job re-triggers and queue cleanups ensuring zero closing delays
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Continuous Governance Engine

The Operational Pulse.

A 5-phase continuous loop that systematically eliminates recurring issues and accelerates enterprise speed.

MonitorVisibility
DetectPrevention
ResolveStability
OptimizeEfficiency
EvolveAgility
The Operating Blueprint

Engineered for
Resilience.

Comprehensive Application & Core Support

“End-to-end functional and technical coverage ensuring your mission-critical ERP runs with zero operational friction.”

Support Coverage
L2 & L3 Functional Application Support across all SAP modules
ITIL-aligned Incident, Problem, and Service Request Management
24/7 Proactive BASIS Administration & Database Health Monitoring
Interface, Middleware (PI/PO & BTP Suite), and IDoc Queue Governance
Value Additions
Continuous business process optimization & minor enhancement sprints
Regular statutory tax, e-invoicing, and legal regulatory patch updates
Monthly landscape stability reviews and proactive capacity planning
Clean-core extensibility review to keep systems upgrade-ready
Structured Escalation Topology

Multi-Tiered Support Architecture.

Clear, transparent incident demarcation from standard user helpdesk to deep kernel-level DBA administration.

L1

User Helpdesk & Triage

Incident logging, user password resets, standard transaction guidance & authorization roles.

Target SLAInstant First-Touch
L2

Functional Process Support

Process troubleshooting across FI/CO, MM, SD, PP, HR, workflow exceptions, and tax changes.

Target SLA< 30m Response
L3

Technical & ABAP Core

Complex bug fixes, custom ABAP code remediation, BTP integration repairs, and API tuning.

Target SLASenior Specialist Assigned
L4

BASIS & DBA Governance

HANA memory indexing, kernel patching, DR rehearsals, system copies, and hypervisor maintenance.

Target SLAPrincipal Architect Lead
Take Control of System Health

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